Everyone wants to sparkle and stand-out with confidence and charisma. Our desire for connection has become far too dependent on technology and less so on relationships, built upon manners, social synchronization and trust. It's changing how we live and relate to the world at large, and the result is legions of offenders who fail to connect to with those who matter - people in our immediate space.

UMass Amherst alumna Susan Callender, Founder and Lead Talent Development Trainer of Oh My Gauche!, shares tips for professional etiquette in this TED Talk.

Susan Callender ’86 is a participant in the UMass Amherst Alumni Association Career Counselors program. Contact Susan to learn more about her services or to schedule your complimentary half-hour phone coaching session (offered exclusively for UMass Amherst alumni and friends).